Customer Services: Service and Repairs

By Furnace Engineering

At Furnace Engineering service is one of our major businesses; we believe that our customers need to have a good and strong service team to back up their equipment is one of the main reasons we continue to grow over the many years we have supplied heating and melting equipment.

Furnace Engineering provides a full range of maintenance, overhaul, repair and modification services to support your equipment. Our service technicians receive comprehensive support and training to become highly skilled and completely knowledgeable about current and new technologies.

Preventative maintenance is an important part of the services we supply from Furnace Engineering customer service. We believe maintaining equipment in a satisfactory condition extends the life of the equipment, minimises unscheduled downtime that can cause major problems in production, and maintains consistency in your product quality.

Preventive maintenance can be defined as a program in which wear, tear, and change are anticipated, and continuous corrective actions are taken to ensure peak efficiency and performance, and to minimize premature deterioration. Preventive maintenance involves a planned and controlled program of systematic inspection, adjustment, lubrication, and replacement of components, as well as performance testing and analysis. However, we also realize that equipment grows old, uses change, and techniques vary. Our experienced service technicians take these items into consideration so an effective preventative maintenance program is updated as needed to remain viable and effective.

Some typical items that can be included as part of a successful preventative maintenance program include recertification of temperature uniformity, cleaning and adjustment of burners to improve efficiency, and replacement (or recommendation of replacement) of parts to specifically prevent faults from occurring.

Upon request we can also provide your operating and maintenance personnel with hands-on training, or technical assistance, during our visit.

We offer our customers a wide range of services:

  • Calibration services (NATA certified)
  • Combustion systems analysis
  • Uniformity services
  • Preventative maintenance
  • Technical assistance
  • Breakdown services
  • Refurbishment and rebuilds
  • Training
  • Repairs
  • Spare parts

We are located throughout Australia. Together with our service partners, we have more than 20 service technicians working towards your success. This we do with extensive know-how, many years of experience and strong commitment.