ServiceManagerOnline (SMO) is a web-based help and support tool to efficiently execute and track different business services within and out of an organization. It provides greater visibility of the different business processes which are critical to the organization and its customers. SMO accomplishes the challenge of effective services management by providing an optimum combination of ease of use, efficiency, powerful performance reports and integrated tools. Being a web-based application, it renders the ‘Anytime-Anywhere-Quick-n-Secured Access’ through a secured log-in. The intuitive features of SMO save you the time across all aspects of your support processes, resulting in an immediate benefit, from increased up-time to better customer satisfaction.