Signet has customer service all wrapped up

Packaging and safety supplies company Signet has been recognised as one of Australia’s leading customer service providers, having been accredited with International Customer Service Standards (ICSS: 2003-2006).

Signet Managing Director Mark Brennan said the company had worked very hard to gain accreditation.

“As our customers know, we have always been committed to providing the highest
standard of service, and having this recognised by the international customer service body is a fantastic achievement for our company and our employees,” Mr Brennan said.

“We are very proud of this milestone - the accreditation means that we have joined the world leaders in customer service performance,” he said.

ICSS is an international benchmark administered by customer service bodies worldwide, recognising high standards of management, training and commitment to service excellence.

It recognises the excellent work of employees and the service outcomes that flow from that – the standards focus not only on the customer, but the internal workings and infrastructure of the organisation.

In Australia, the standard is administered by the Customer Service Institute of Australia

Signet has now joined about 60 Australian government and private companies such as Virgin Blue Airlines, ANZ Personal Banking, Brisbane City Council, Westpac, Medicare, IBM, and Telstra in achieving this international service benchmark.

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