Health insurer chooses Cincom Eloquence to streamline document automation and speed time to market
Worldwide software provider Cincom Systems announces that American Community Mutual Insurance Company (www.american-community.com ), a leading provider of Individual and Group health insurance, has chosen Cincom Eloquence® (www.cincom.com/cds ) to streamline its document automation/production processes and speed time to market for new offerings.
Key considerations for American Community's selection of Cincom Eloquence included its ease of use in the automation and creation of documents in high-volume and interactive production environments. American Community expects significant improvements in the speed of document development and testing due to Eloquence's intuitive design environment, which provides a more active role for business users in the automation, design and creation of documents-reducing the dependency on the company's IT resources.
"The ability to bring new offerings to market quickly is critical to staying competitive in our industry, and document development time is an essential component in the process," said Terri Conway, director of IS Application Development, American Community. "Using Cincom Eloquence during the initial pilot period, we experienced significant reductions in the time required to automate the development, testing and production of new documents."
Another contributor to Cincom Eloquence's selection is its versatility in addressing both high-volume policy generation as well as interactive, real-time document-creation requirements in a single solution. American Community anticipates using Cincom Eloquence to expand beyond its entirely batch-driven production process for policy generation to real-time document generation in areas throughout the organization such as claims, customer service and underwriting.
"I truly believe that Cincom earned American Community's business through their efforts during the proof-of-concept part of the project," commented Maurice Stokes, project manager, American Community. "The efforts, product knowledge and technical skills of Cincom's staff allowed them to rise to meet the challenges."
Cincom Eloquence is one of the most-intuitive document automation solutions in the industry. Cincom Eloquence enables organizations to strengthen customer relationships, minimize compliance risks, and reduce operating costs by simplifying the management of business-critical document composition processes through a software suite that is easy to use and seamlessly integrates into legacy environments.
About American Community
With beginnings dating back to 1938, American Community Mutual Insurance Company is one of the oldest health insurance companies in the nation. Based in Livonia, Michigan, American Community is currently licensed in 41 states. The company markets individual and group health insurance products in nine states through an independent agency force of 12,000. For more information, visit www.american-community.com .