While an increasing number of supply chain companies see the value of investing in mobility, many of them are missing out on the full business benefits these mobility solutions can deliver, according to a recent survey conducted by SOTI, a provider of mobile and IoT device management solutions
The research found that improving workforce productivity (36%) is the leading driver of investments in business-critical mobility, while increasing revenue (29%), improving real-time decision making (27%) and differentiating competitively (26%) were other motivators.
“Supply chain businesses understand that investing in mobile technology is the way forward for the industry,” says Michael Dyson, SOTI’s Managing Director Australia and New Zealand. “But many businesses are failing to fully leverage the many advantages of mobility. Equipping workers with mobile devices and access to critical enterprise content, applications and real-time remote support, streamlines operations, boosts productivity and improves customer satisfaction.”
Only one in five respondents claimed to have complete visibility into their business-critical mobility solutions, limiting their ability to quickly diagnose and fix issues. Across the supply chain, this could have an impact on dispatching, customer relationship management, asset management, mobile point of sale and warehouse management. For transportation and logistics companies, adopting a mobile-first strategy could improve workforce performance efficiencies, increase sales, enhance the speed and scale of decision making and, ultimately, boost a company’s competitive advantage.
Moreover, failures in respondents’ mobility solutions had a big impact on workflows and contributed to sharp drops in productivity. The top three leading causes of mobile failure contributing to workflow disruption were network/connectivity issues (49%), application performance (41%) and battery life (37%). With each failure, workers lost more than 100 minutes of productivity, which could cause a ripple effect throughout an organisation as others who depend on the outcome were affected.
“Because mobility for transportation and logistics companies is business-critical, they cannot afford this loss in productivity,” says Dyson. “This is why it is crucial that they have the right enterprise mobility management (EMM) solution in place. Given the critical nature of mobile solutions for many organisations today, providing support staff with real-time visibility into the performance characteristics of these solutions, and the tools to expeditiously address problems, substantially reduces the disruption caused by poorly performing solutions.”
Additionally, the use of EMM solutions vastly reduced the overhead support required for business-critical mobility solutions. Key performance indicators such as the ability to remotely diagnose and fix issues, the time required to fix issues and the reduction of ‘no fault found’ were all enhanced.
“The key to minimising the impact of failure of business-critical mobile solutions is the visibility and ability to remotely manage mobile solutions which companies like SOTI provide,” says Dyson. “If businesses want to make the most of mobile technology within the transportation and logistics industry, they need to ensure their mobility investments include an integrated mobility management platform as well.”
Choosing the right partner is critical, as a mobile-first technology platform which includes EMM can reduce the cost and complexity of managing and securing mobile deployments while delivering the level of service required for business-critical deployments. One of the obvious challenges for many organisations, beyond technical or funding concerns, is the lack of internal resources to fully support their mobility initiatives.
Moving beyond traditional EMM solutions, the SOTI ONE platform enables seamless integration to support a company’s mobility strategy, improving worker productivity and customer engagement while allowing the company to build apps faster and more cost-effectively. For companies that view mobility as critical to their success, SOTI ONE is an innovative solution that reduces the cost, complexity and downtime of business-critical mobility while securing and managing mobile devices and IoT endpoints.
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