Siemens has opened a new $20 million state-of-the-art service centre in Perth.
Dr Thomas Moser, the global Head of Customer Service for Siemens' industrial businesses, who attended the launch, said the new centre heralds a new era for hi-tech service.
"Industries such as mining and oil & gas that have made significant capital
investments are now challenged with falling resource prices,” Dr Moser said.
“At the same time the world is entering a new industrial era enabled by digitalisation.
“Now more than ever, it's critical for companies to embrace hi-tech service to produce more at lower costs and avoid downtime that can cause losses and negatively impact company share prices.
“That's why we Siemens is pleased to be making this $20 million investment in WA."
Dr Moser said through modern technology and services, companies can achieve operational efficiencies, extend the life of their assets, optimise performance, reduce energy consumption and protect investments.
“Remote monitoring, predictive maintenance, simulation and cloud based asset management are just some of the new technologies and practises that operators can utilise."
The Perth Service Centre is the third new Siemens Service Centre in Australia in less than two years – after Tonsley (South Australia) and Rockhampton (QLD).
Cutting-edge technology and equipment, along with specialist engineering support will ensure key WA industries increase productivity, operational efficiencies and significantly minimise downtimes.
The new Perth centre will feature end-to-end service capabilities and include:
· Ability to service motors, generators and variable speed drives in strict accordance with OEM standards.
· A $5 million specialised test-bed for electric motors with a load test facility, which means that any of the motors being overhauled can be fully simulated to run as in installed conditions. This is the most sophisticated test bed of its kind in Australia and can test the widest breadth of motors under load for its size.
· A remote service hub that serves as a location for experts to monitor equipment and key plant anywhere in Australia with the ability to remotely connect to equipment and perform trouble shooting and reactive services, as well as support condition based maintenance strategies. The hub will utilise cloud based data analytics to optimise performance of plant and equipment
· Hub from which to mobilise field service engineers
· 20 tonne balancing machine - ensures shafts and rotors can be precision balanced before returning to the field - ensuring less wear and tear and more efficient operations
· Exceptional OEM knowledge and Siemens factory trained technicians
· Access to factory technical data, parts and procedures ensuring repairs are carried out to specification and tolerances
· Appropriate storage and preservation of customer equipment – so it's there in good condition for when required
· Access to global technical support and R&D resources for troubleshooting and root cause analysis
· Comprehensive training services to support knowledge transfer to operational teams