After the pandemic Australian retail shopping may never be the same again - and there’s no turning back, so says a survey of 500 Australian consumers.
Over half of those surveyed (54 per cent) do not mind having their goods delivered by drone or self-propelled delivery technology, more than the rest of the world.
According to SOTI, a world trusted provider of mobile and IoT Management solutions, Australians want their consumables delivered fast, complementing the rise of online shopping trends during the COVID outbreak.
SOTI Managing Director of Australia and New Zealand Michael Dyson believes the possibilities are endless for the supply chains industry, and the best way to meet ever-increasing consumer expectations is drone technology.
“With Australian consumers now familiar with, and open to, the idea of having the products they buy online delivered by drones, it is only a matter of time before local supply chains will face new pressures to transform and cater to this new delivery channel,” he says.
In addition to drones, a great majority of the rest of the world (76 per cent) prefer a more personalised experience in-store with their mobile devices. But Australia is well-ahead than most globally, with many in the e-commerce industry revealing they are now taking advantage of at least 80 per cent of Australians shopping online.
SOTI’s 2020 State of Mobility Retail Report, has also found that 31% of people globally were in favour of delivery drones and even countries that were a little more cautious in other areas of the survey (the UK and Germany) had 25% of consumers comfortable with drone delivery.
Because of this emerging trend in Australian receptiveness to drones Dyson says it is a good time for businesses - especially the supply chain industry - to start integrating drone technology into their supply and delivery matrix.
“It is vital that Australian retailers and logistics providers gain consumer trust and adoption of new supply chain technologies, such as drones, to ensure they are able to fully capitalize on this new opportunity.”
SOTI believes that brand loyalty means customers are able to easily order and receive purchase as quickly as possible. For that, technology such as drones, which create the least error, is important.
Combined, emerging technologies and trusted mobile and IoT Management solutions can help Australian retailer and logistics providers run smoother operations for clients and customers with no downtime.