SEW-Eurodrive has gone live with a new website for the Australian market featuring a raft of new and expanded content and functions. Importantly, the new site is optimised for a full range of devices, from PCs to tablets and smartphones, ensuring that customers can access information anytime and anywhere.
As well as restructuring the site’s content, SEW-Eurodrive has also revamped its design. The new structure is designed to ensure accurate responses to all enquiries, provides good orientation and points of reference, takes users to where they need to go reliably, and makes relevant information quick and easy to find and read.
The DriveGate customer portal, which up until now had been run on a separate platform, has been integrated into the new website and renamed “Online Support”. This brings several new benefits. Customers now stay within one system for all of their needs. The structure is based on process stages and ensures straightforward, direct access to the functions relevant to particular customers. Many online services can be accessed without log-in. Only functions involving sensitive or customer-specific content require user registration and log-in.
As part of the restructuring, there are a whole host of new and expanded functions to support users in their work with SEW-Eurodrive and provide them with the information they need. This includes quick retrieval of CAD data in many different 2D and 3D formats and documentation, simple product configuration, clearly structured transaction management and much more.
In the “Products” section, users can access the new SEW-Eurodrive product finder. This makes it much easier to find the right products, as users are guided step by step to the relevant product within the company’s extensive portfolio. The product pages themselves then provide a wide range of context-specific, detailed information.