none

NBN HFC ROLLOUT HALTED AMIDST SERVICE ISSUES

07-12-2017
by 
in 
NBN chief executive Bill Morrow.

Amidst a barrage of complaints from consumers and companies alike, NBN Co has announced that it will cease selling services on its hybrid fibre-coaxial (HFC) network.

This temporary halt in rollout is due to "interference" from Telstra's infrastructure, which was leading to dropouts and unacceptable broadband service on a 'minority' of users' services. This delay will result in an average delay of between six to nine months for millions of households looking to sign up.

NBN Co is recieving criticism for failing to prevent interference issues, despite a long leadup of warning predictions. NBN Co first discovered that interference might become a problem down the track in mid-2016, when the first HFC asset transfers occurred between Telstra and NBN Co.

At the time, NBN management made the prediction that it would not be a significant issue. However, they did not realise the extent to which Telstra's HFC network was in need of repair, or in the words of NBN Co engineers and management, "optimisation".

NBN chief executive Bill Morrow said that "there are many things we cannot control with the customer experience, but that which we can, we want to do something about." 

NBN data showed that only 1 per cent of end users were reporting faults via their service provider, but an NBN-commissioned consumer satisfaction survey found up to 15 per cent of users were scoring their HFC service close to 0 out of 10. In total, almost 30,000 people complained directly to NBN Co, while many multiples more were struggling along, unheard. 

Shadow Minister for Communications, Michelle Rowland and Shadow Minister for Finance, Jim Chalmers, released a joint statement outlining that the expected delays could cost anywhere between $420 and $790 million, based on previous analysis by the NBN board.

The statement references the 2016 NBN Corporate Plan, which states that a seven-month delay in HFC activations would have a $1 billion impact on funding.

Related news & editorials

  1. 15.08.2018
    15.08.2018
    by      In
    BHP’s new $4.8 billion South Flank iron ore mine in the Pilbara is expected to create about 2500 jobs during construction and 600 ongoing roles. But local fabricators are quire rightly up in arms about the company’s decision to award the contract for 20,000 tonnes of structural steel work to... Read More
  2. 14.08.2018
    14.08.2018
    by      In
    The former Trade Commissioner of Denmark to Australia and New Zealand, Michael T Hansen has been named General Manager of Nilfisk in Australia.
    Originally from Denmark, Hansen has more than 25 years of experience in business development and sales.
    Over the last 9 years as Trade Commissioner, Hansen... Read More
  3. 14.08.2018
    14.08.2018
    by      In
    World-renowned physicist Dr Cathy Foley has been named CSIRO Chief Scientist with a brief to help champion science, its impact and contribution to the world. Dr Foley is best known for her work developing superconducting devices and systems that have assisted in unearthing over $6 billion in... Read More
  4. 14.08.2018
    14.08.2018
    by      In
    Australian industry is cleaning up its act – both figuratively and literally, with the trend towards more eco-friendly cleaning techniques gathering pace in recent years. And as a company that has pioneered some of the greatest advances in this field, Tennant finds itself in the perfect position to... Read More