none

GOOD COMMUNICATION IS VITAL FOR AUSTRALIAN ORGANISATIONS

20-08-2018
by 
in 

Good communication is essential for transmitting vision and goals and for ensuring quality performance. Workers most value managers who are honest, ethical and who encourage a free exchange of information among employees. Organisations bent on continuous improvement have found communication to be a critical success factor because it is a primary element involved in the delivery of quality to employees and customers.

Perception count is addressed through clear and effective communication. Sharing of information is best when done with employees and also with customers. Good communication strategies recognise that sharing information is a part of the quality education process for employees.

Management communicates with employees through bulletin boards, announcements, newsletter, visual management boards, recognition events, internal mail, electronic mail, round table speeches, unit meetings, annual reports, quarter progress reports, process reports and team meeting, all providing the information needed to perform the jobs as well as a great deal more that is considered irrelevant.

Communication between managers in different departments is an integral part of organisational life. When such communication occurs horizontally between managers on the same level (rather than vertically as part of the chain of command), it can be an effective aid to coordination. For example, through interdepartmental communication, the sales department can coordinate sales objectives with the production department.

If there is a conflict, it may be resolved by cooperation between the production manager and the sales manager. This type of coordination usually involves the carrying out of policy rather than policy formulation.

In most situations, managers will have to create the most efficient mix of one-way and two-way communication, rather than decide which one form to use exclusively. Many managerial communications, such as straightforward statements of company rules, will require little or no feedback for managers to be assured of their accuracy. In many cases, such as formulation of organisational objectives, two-way communication is usually essential, at least to a certain degree.

In short, effective communication is extremely important for managers for two reasons: first, communication is the necessary process by which the management functions of planning, organising, leading and controlling are accomplished. Secondly, communication is the activity to which managers devote an overwhelming proportion of their time for meeting KPIs.

M Khaldoon (Kan) is MBA (Aust), certified Six Sigma Black Belt, auditor and trainer, currently working at Sayfa as Quality & Continuous Improvement Manager. He has more than 17 years of experience in automotive, aviation and oil and gas with multinational organisations.

 

 

 

Related news & editorials

  1. Scott Philbrook, ANZ Managing Director, RS Components
    24.02.2021
    24.02.2021
    by      In , In , In
    Covid-19 seriously disrupted supply chains throughout industry worldwide. Scott Philbrook, Managing Director RS Components Australia, explains today’s necessity for supply chain resilience and continuity.
    The Institute of Supply Management reported that in March, at the start of the pandemic, 75%... Read More
  2. Sales used to be an outside activity
    09.02.2021
    09.02.2021
    by      In
    Most executives think of sales as an outside activity.
    Justin Roff-Marsh claims that it isn’t and that it hasn’t been for at least 15 years.
    Furthermore, he argues that if you design your sales function based upon the assumption that sales is an outside activity, you will seriously handicap the... Read More
  3. Jonathan Attia, Managing Director, Wiise
    09.02.2021
    09.02.2021
    by      In , In , In
    The COVID-19 crisis has completely disrupted supply chain planning.
    Businesses that usually plan based on forecasting are struggling to make sense of what the future may hold. Right now, there’s immense economic and logistical uncertainty.
    So how can businesses prepare for the worst but deliver the... Read More
  4. According to The Employment Law Practical Handbook, there are significant legal risks and liabilities for employers that fail to comply with these directions.
    03.02.2021
    03.02.2021
    by      In , In
    Australian employers and workers are required to abide by directives issued by their state or territory government to prevent the spread of COVID-19.
    According to The Employment Law Practical Handbook, there are significant legal risks and liabilities for employers that fail to comply with these... Read More
Products
Suppliers