none

GOOD COMMUNICATION IS VITAL FOR AUSTRALIAN ORGANISATIONS

20-08-2018
by 
in 

Good communication is essential for transmitting vision and goals and for ensuring quality performance. Workers most value managers who are honest, ethical and who encourage a free exchange of information among employees. Organisations bent on continuous improvement have found communication to be a critical success factor because it is a primary element involved in the delivery of quality to employees and customers.

Perception count is addressed through clear and effective communication. Sharing of information is best when done with employees and also with customers. Good communication strategies recognise that sharing information is a part of the quality education process for employees.

Management communicates with employees through bulletin boards, announcements, newsletter, visual management boards, recognition events, internal mail, electronic mail, round table speeches, unit meetings, annual reports, quarter progress reports, process reports and team meeting, all providing the information needed to perform the jobs as well as a great deal more that is considered irrelevant.

Communication between managers in different departments is an integral part of organisational life. When such communication occurs horizontally between managers on the same level (rather than vertically as part of the chain of command), it can be an effective aid to coordination. For example, through interdepartmental communication, the sales department can coordinate sales objectives with the production department.

If there is a conflict, it may be resolved by cooperation between the production manager and the sales manager. This type of coordination usually involves the carrying out of policy rather than policy formulation.

In most situations, managers will have to create the most efficient mix of one-way and two-way communication, rather than decide which one form to use exclusively. Many managerial communications, such as straightforward statements of company rules, will require little or no feedback for managers to be assured of their accuracy. In many cases, such as formulation of organisational objectives, two-way communication is usually essential, at least to a certain degree.

In short, effective communication is extremely important for managers for two reasons: first, communication is the necessary process by which the management functions of planning, organising, leading and controlling are accomplished. Secondly, communication is the activity to which managers devote an overwhelming proportion of their time for meeting KPIs.

M Khaldoon (Kan) is MBA (Aust), certified Six Sigma Black Belt, auditor and trainer, currently working at Sayfa as Quality & Continuous Improvement Manager. He has more than 17 years of experience in automotive, aviation and oil and gas with multinational organisations.

 

 

 

Related news & editorials

  1. 20.10.2020
    20.10.2020
    by      In , In
    In his Budget speech, Treasurer Josh Frydenberg announced that the federal government would introduce a new round of changes to the Research and Development Tax Incentive.
    Industry Update’s readers will know that I have long been concerned about a Morrison government bill aimed at cutting $1.8... Read More
  2. 11.09.2020
    11.09.2020
    by      In , In
    As we entered 2020, nothing could have prepared Australians that we were set to face economic turmoil not seen since the Great Depression, borne out of a global virus.
    While we don’t know the precise effects of this virus nor in turn the economic consequences, what we do know is that we are... Read More
  3. 10.09.2020
    10.09.2020
    by      In
    This article isn’t all about how to ensure your investment in automation is the best value for money today, but rather about ensuring your investment in technology is flexible enough to create viable options for your business well into the future.
    This will save costs for your company many times... Read More
  4. 09.09.2020
    09.09.2020
    by      In , In
    Manufacturing will be crucial to Australia’s recovery from the COVID-19 pandemic.
    That has been acknowledged in the Morrison Government’s interventions to ensure that there is a stockpile of personal protective equipment for healthcare workers and ventilators for ICUs.
    But the Government also needs... Read More