There’s a big year ahead in 2018 for Arbon Equipment, the Australian sales and service arm of Rite-Hite, under the stewardship of General Manager Lee Lorenc.
The company is set for major product announcements during the year as well as the opening of an all-new showroom and training facility at Laverton North in Melbourne’s west.
Rite-Hite’s first claim to fame is as a manufacturer of loading dock equipment, including its innovative dock levellers and vehicle restraint systems. And this market remains a central focus for Arbon Equipment in Australia.
As Lee Lorenc points out: “The company has always placed great emphasis on R&D, which has led to a continuous stream of revolutionary new products from Rite-Hite that we are lucky enough to be able to handle in Australia exclusively through Arbon.”
“It’s particularly appropriate,” he adds, “that safety, security, productivity and energy efficiency are very much the watchwords that drive the Rite-Hite product philosophy.”
“It’s no secret that Australian industry as a whole is currently experiencing something of a shock with increasing energy costs, which is leading many companies to re-examine the energy efficiency of their operations – both internally and externally.”
“I can see great opportunities this year in helping Australian companies in achieving a balance between the productivity and safety of their materials handling operations on the one hand and the efficient management of their facilities’ climate controls on the other.”
Service is a key aspect of the Arbon Equipment operation in Australia, from its four bases in Melbourne, Sydney, Brisbane and Perth providing the expertise to meet the ever-changing needs of local customers – both at the loading dock, and inside the facility.
The breadth of the service offering from Arbon is impressive, ranging from energy and safety assessments and planning and design services to repair services and preventive maintenance programmes.
Says Lorenc: “It’s impossible to over-state the importance of planned maintenance. Equipment downtime can be the kiss of death for any logistics operation, and our planned maintenance programmes include an ongoing schedule of regular maintenance visits designed to keep equipment in top working order and address small problems before they become serious.”
Arbon’s highly trained and certified technicians come prepared with fully stocked vans, so they can troubleshoot any piece of equipment – not just Rite-Hite.
Another key aspect of the Arbon Equipment service portfolio is product demonstrations – both on the customer’s site and at third party sites where prospective customers can see Rite-Hite equipment in operation.
To this end, Lorenc is particularly keen to get the company’s new facility in Laverton North up to speed, and is progressing towards an open house on 11th May 2018 when he will be able to show off the showrooms and training facility.
With the showroom occupying 450m2 of the 4500m2 facility, he will certainly have room to show off.
“I’m looking forward to showing people the full breadth of innovation in the Rite-Hite product range,” he says. “And while 450 square metres might sound like a large area for a showroom, we’ve got a whole lot of products that we want to demonstrate.” The full size equipment displays will allow customers to see how the equipment works and to see it in operation.
The training centre will also be a big plus, both in keeping Arbon’s highly skilled workforce up to speed on the full product range and extending this expertise to customers.
The Arbon Equipment training portfolio also includes continuing education options that award credits from the Australian Institute of Architects. These courses can take the form of a one- or two-day intensive “fly-in” course or shorter “lunch and learn” sessions covering dock safety, dock design or HVLS fans.
Says Lorenc: “These AIA registered courses provide a wealth of valuable information in a short time. And the great thing is that companies can schedule them when it’s most convenient for their operations and employees, such as over lunch.”
While the new facility will be a major milestone for Arbon Equipment during 2018, it is not the only thing that has Lee Lorenc looking ahead with anticipation.
He cites the Rite-Hite mission statement of “improving industrial safety, security, and productivity worldwide through quality and innovation”.
“While Rite-Hite continues to invest and innovate, we are excited about the future, and are really looking forward to introducing these innovations to the Australian market,” he concludes.
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