none
none

Quality and reliability top business priority for NBN

31-08-2010
by 
in 
Quality and reliability top business priority for NBN

The number one priority for business users in a high-speed broadband service is quality and reliability, an industry survey has found.

The Australian Industry Group (Ai Group) released the findings of the survey last week.

Ai Group Chief Executive, Innes Willox, released the report The Business End of Broadband: What business users want from high-speed broadband in an address to the Commsday Conference in Melbourne. 

“Our report highlights that the number one priority for business users in a high-speed broadband service is quality and reliability (44 per cent),” Mr Willox said.

This was followed by access and connection costs (30 per cent), upload and download speeds (15 per cent) and the timeframe for the rollout (10 per cent).

Mr Willox called on NBN Co and the Government to consider business users’ needs in the reviews of the NBN to ensure the final model delivers high quality and affordable services to business and household users.

“Affordability is also a key issue, particularly for small to medium enterprises, Mr Willox said.

“While we welcome the new Government’s focus on reducing access prices, we will be looking to the reviews to provide more detail on how this commitment will be met.”

Mr Willox said while the needs of households have received considerable attention in the debate over the NBN in recent years, less attention has been paid to the needs of business users.  

“High-speed broadband presents many opportunities to businesses yet the vast majority of Australian businesses do not have a high-speed broadband connection.”

According to ABS data, only 13 per cent of business and government users have high-speed broadband connections, and the figure is significantly lower for SMEs. Most businesses (over 70%) still access the Internet via lower-speed ADSL.

“Australian businesses recognise that access to high-speed broadband is increasingly important to their business, Mr Willox said. “Seventy-five per cent of the businesses we surveyed rated access to high-speed broadband as important to their business over the next two to three years.

“Our research also found that nearly 40 per cent of businesses rate their existing telecommunications infrastructure as inadequate.”

The problem is particularly acute for businesses in outer metropolitan and regional areas. 

Accelerating access to better infrastructure for these businesses should be a priority in any revision of the rollout timetable, Mr Willox said.

Also, about 60 per cent of businesses have not begun to prepare for the rollout of the NBN, and 30 per cent say they do not expect to.

The AiGroup will submit a list of key recommendations to Government with an insight into what business wants from high-speed broadband.

Related news & editorials

  1. 21.11.2017
    21.11.2017
    by      In
    Darcy Ewing of Kurrupt Kustoms in Albury NSW was running compressed air from a 6-year-old reciprocating piston-style compressor when (in his own words) it virtually “S*** itself!”.
    This left his high-end auto body and customisation shop in real trouble with a total shutdown of all essential... Read More
  2. 21.11.2017
    21.11.2017
    by      In
    If the recent upheavals in Australian manufacturing illustrate one truth, it is the absolute necessity for forward planning, and more to the point, the importance of planning for growth – regardless of a company’s existing size.
    While the ambition to grow a manufacturing operation is one thing,... Read More
  3. 21.11.2017
    21.11.2017
    by      In
    Blockchain technology was invented to make the world’s first crypto-currency, Bitcoin, possible. Traditional currencies rely on intermediaries like governments, banks and clearing houses to guarantee their value and process transactions. Bitcoin uses digital technologies to cut out these middlemen... Read More
  4. 21.11.2017
    21.11.2017
    by      In
    Australian Tank Engineering (ATE Tankers) has been engineering and manufacturing tankers in Australia for nearly two decades. But whereas most vehicle manufacturers have seen sales decline in recent years, ATE has elevated itself through the trend with a transformative mindset that has enabled the... Read More